CERTIFICATE IN BUSINESS COMMUNICATION IN HOSPITALITY AND TOURISM COURSE
( BCHT) - 3 MONTHS
BUSINESS COMMUNICATION IN HOSPITALITY
COURSE OVERVIEW
This online hospitality course is focused on the formal business communication processes commonly used in the hospitality and tourism workplace. It also covers verbal and nonverbal means of business communication strategies, the use of technology in communication, the correct format of various business communication tools as well as public speaking. Emphasis is given to channels of communication, the different mediums and business communication tools, and how each can be used effectively, and the practice and art of communication in the workplace.
In this so called “age of communication”, the hospitality and tourism workplace continues to be challenged by endless concerns related to communication. The hospitality and tourism workplace is people oriented, as it is focused on providing excellent service to target clientele. It also employs a vast manpower resource to get things done. In this service oriented industry, day to day work calls for continuous flow of information that should be delivered promptly, accurately and efficiently through the most appropriate medium.
Constant interaction and close coordination among employees is a necessity. Teamwork is of utmost importance to be able to get things done promptly and according to standards, to satisfy guests and exceed their expectations. All these require effective business communication.
YOU WILL LEARN:
- Addressing concerns related to business communication
- Employing vast manpower resources to get things done
- Delivering prompt, accurate, and efficient information through appropriate mediums
- Formal business communication processes commonly used in the hospitality and tourism workplace
- The practice and art of effective business communication in the workplace
- Verbal and nonverbal means of business communication
- The use of technology and the correct format of various business communication tools
Course Syllabus
The Business communication in Hospitality and Tourism Course is split into the following modules
This course is focused on the formal communication processes commonly used in the hospitality and tourism workplace. Emphasis is given to channels of communication, the different medium and tools used in business communication and how each can be used effectively, and the practice and art of communication in the workplace.
Modules Include:
M1 Business Communication Overview
M2 Channels of Communication
M3 Elements of Communication: Non Verbal
M4 Elements of Communication: Verbal
M5 Effective Presentations
M6 Written Communication
M7 Business Correspondence Part 1
M8 Business Correspondence Part 2
M9 Enhancing Your Listening Skills
M10 Effective Business Reading
Learning Methodology and Assessment
There are 10 BCHT modules. Each module will contain the following activities which are explained in more detail below:
- Module Overview
- HSC Seminar(s)
- Seminar Assessment Quiz
- Skill Builder Activities
- Online Discussions
- IAHA Moments
Online Exams- Assessment
To assess the learner’s ability and knowledge to effective understand the topics contained within the BCHT Course, the course features a number of end of module interactive quiz questions.
Additionally, at the end of the BCHT Course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so learners will receive an instant grade and know whether they have passed the course.
Certificate: Photo of AHA certificate
On successful completion of this BCHT Course learners will receive a course completion Certificate from IAHA.
Your final grade in the IAHA BCHT course will be computed based on the following criteria and weight distribution, for a total of 100%.
| Grading Scale | |
| Quizzes: | 10% |
| Midterm Exam: | 25% |
| Final Exam: | 25% |
| Activities: | 40% (Online discussions and skill builders make up this percentage) |
Successful Completion and Issuance of IAHA Certificate
Your instructor will inform you of the required completion dates. In addition, please check your homepage and course page for additional announcements regarding examination schedules. After you have completed your final exam, your score will be computed automatically and your final score will be generated. If you get a passing score of 70%, you will have the opportunity to print your online IAHA BCHT certificate.
Course Format - 100% Online
All courses are taken completely online, allowing students to take courses and learn from anywhere that you have internet access. Learn on your own time and pace so that you can make your own schedule. Print your certificate when you have completed the course.
Course Duration- 3 months
The online Business Communication in Hospitality and Tourism Course requires 60 hours to complete the course in full. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. The learning is online so it can be spread out over multiple sessions or done in one session.
Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.
Eligibility: 10+2
Course Fee: 5000rs ( + GST )