CERTIFICATE IN HOSPITALITY PROFESSIONAL
COURSE ( HPC) - 3 MONTHS
HOSPITALITY PROFESSIONAL COURSE OVERVIEW
The Hospitality Professional Course (HPC) is an online hospitality course designed for students who are preparing to start their hospitality career or anyone currently working in the service and tourism industry. The overall purpose of the HPC course is to enhance participant’s career and professional development skills.
This online hospitality course consists of a series of self-paced seminars and activities that have been created for students who are studying or currently working in the hospitality industry. The overall purpose of the HPC course is to enhance your career and professional development skills. The topics and activities in HPC are designed to inspire you to deliver service excellence by developing an “a ha!” Amazing Hospitality Attitude!
No matter what your level of education or extent of work experience may be, there is always something more to learn and strive for, that will benefit your professional career. IAHA’s industry focused professional seminars and activities emphasize the development of both personal and professional leadership traits needed to be successful in the hospitality industry, regardless of one’s rank or position.
THIS COURSE COVERS:
- Focusing on the top employability traits deemed essential by hotel industry leaders
- Emphasizing people and service skills enriched with multicultural workplace understanding and awareness
- Developing an appreciation of other cultures, traditions and beliefs, to perform more effectively in the 21st century workplace
- Inspiring participants "A HA!" or Amazing Hospitality Attitude needed for success in life - both personally and professionally
Course Syllabus
The Hospitality Professional Course is split into the following modules
The Hospitality Professional Course (HPC) provides the foundation for a successful career in hospitality career by focusing on employability traits deemed essential by the industry. The topics and activities in HPC are designed to inspire you to deliver service excellence by developing an “a ha!” Amazing Hospitality Attitude! Modules Include:
M1 Attitude & Character
M1 Character
M2 Understanding Culture
M2 Spirit of Hospitality
M3 Appearance and Etiquette
M3 Attendance and Time Management
M4 Element of Service
M4 Breaking Down Stereotypes
M5 Communication
M5 Cross Cultural Communication
M6 Cooperation
M7 Team Work
M8 Embracing Change
M8 Celebrating Diversity
Learning Methodology and Assessment
There are 8 HPC modules. Each module will contain the following activities which are explained in more detail below:
- Module Overview
- HSC Seminar(s)
- Seminar Assessment Quiz
- Skill Builder Activities
- Online Discussions
- IAHA Moments
Online Exams- Assessment
To assess the learner’s ability and knowledge to effective understand the topics contained within the Hospitality Professional Course, the course features a number of end of module interactive quiz questions.
Additionally, at the end of the HPC Course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so learners will receive an instant grade and know whether they have passed the course.
Certificate
On successful completion of this Hospitality Professional Course learners will receive a course completion Certificate from IAHA.
Your final grade in the IAHA HPC course will be computed based on the following criteria and weight distribution, for a total of 100%.
Grading Scale
Quizzes: 10%
Midterm Exam: 25%
Final Exam: 25%
Activities: 40% (Online discussions and skill builders make up this percentage)
Successful Completion and Issuance of IAHA Certificate
Your instructor will inform you of the required completion dates. In addition, please check your homepage and course page for additional announcements regarding examination schedules. After you have completed your final exam, your score will be computed automatically and your final score will be generated. If you get a passing score of 70%, you will have the opportunity to print your online IAHA HPC certificate.
Course Format - 100% Online
All courses are taken completely online, allowing students to take courses and learn from anywhere that you have internet access. Learn on your own time and pace so that you can make your own schedule. Print your certificate when you have completed the course.
Course Duration- 3 months
The online Hospitality Professional Course requires 60 hours to complete the course in full. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. The learning is online so it can be spread out over multiple sessions or done in one session.
Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.
Eligibility: 10+2
Course Fee: 5000rs ( + GST )