CERTIFICATE IN MANAGING DIVERSITY IN
HOSPITALITY (MDC)- 3 MONTHS
MANAGING DIVERSITY IN HOSPITALITY COURSE
OVERVIEW
The workforce is no longer just local, and executives and managers often move from position to position, not only in their own country but between different countries. This online business course will cover how you deal with diversity in the workplace in a shifting business landscape will determine your success in the future.
Managing Diversity in a Multicultural Workplace combines an understanding of culture with the development of key management skills so that a manager or prospective manager develops a range of core skills and values that can be applied in many different situations.
Why is managing diversity so important today?
The challenges that you face today are very different to the challenges of the past. The world is becoming smaller through travel and mass communications. Cultural, economic, educational and gender borders are dissolving and more companies find themselves engaged in business with other countries or influenced by events from another part of the world.
THIS COURSE COVERS:
Effective Supervisory Skills
Maintaining a Positive Environment
Hard Skills to Improve Systems
Soft Skills to Improve People
Maintaining and Leading a Winning Team
Fundamentals of Employee Management
Identifying and Approaching Common Issues
Course Syllabus
The Managing Diversity in Hospitality Course is split into the following modules
The world is becoming smaller through travel and mass communication. How does one relate with people from different parts of the world - build an effective team, treat people with respect and inspire them to achieve a common goal? This is the objective of the MDC course.
Modules Include:
M1 Diversity and Management Skills
M2 Developing Inner Leadership Part 1
M3 Developing Inner Leadership Part 2
M4 Culture and Cultural Conditioning
M5 Overcoming Cultural Barriers
M6 Effective Cross Cultural Communication Part 1
M7 Effective Cross Cultural Communication Part 2
M8 Managing Conflict
M9 Building Motivating Multicultural Teams
M10 Leadership Legacy
Learning Methodology and Assessment
There are 10 MDC modules. Each module will contain the following activities which are explained in more detail below:
- Module Overview
- HSC Seminar(s)
- Seminar Assessment Quiz
- Skill Builder Activities
- Online Discussions
- IAHA Moments
Online Exams- Assessment
To assess the learner’s ability and knowledge to effective understand the topics contained within the MDC Course, the course features a number of end of module interactive quiz questions.
Additionally, at the end of the MDC Course learners will also take an online multiple choice assessment test. This online multiple choice test is marked automatically so learners will receive an instant grade and know whether they have passed the course.
Certificate
On successful completion of this Managing Diversity in Multicultural workplace Course learners will receive a course completion Certificate from AHA.
Your final grade in the IAHA MDC course will be computed based on the following criteria and weight distribution, for a total of 100%.
Grading Scale
Quizzes: 10%
Midterm Exam: 25%
Final Exam: 25%
Activities: 40% (Online discussions and skill builders make up this percentage)
Your instructor will inform you of the required completion dates. In addition, please check your homepage and course page for additional announcements regarding examination schedules. After you have completed your final exam, your score will be computed automatically and your final score will be generated. If you get a passing score of 70%, you will have the opportunity to print your online IAHA MDC certificate.
Course Format - 100% Online
All courses are taken completely online, allowing students to take courses and learn from anywhere that you have internet access. Learn on your own time and pace so that you can make your own schedule. Print your certificate when you have completed the course.
Course Duration- 3 months
The online MDC Course requires 60 hours to complete the course in full. This is only a guide to the learning hours required and it depends on how quickly an individual can absorb the information. The learning is online so it can be spread out over multiple sessions or done in one session.
Learners will have access to this course for up to 12 months from the date of joining. There is no time limit to complete the course during this period.
Eligibility: 10+2
Course Fee: 5000rs ( + GST )